Use WhatsApp Automations to help customers discover products, resolve order information and deliver support—on autopilot.
AI customer support platform
for retail & brands
The complete platform for enterprise brands to deliver efficient, high-quality support at scale—powered by AI agents that understand your business across every channel and language, 24/7.
Trusted by many
companies of all sizes
companies of all sizes
Supercharge your sales with chat marketing
Unlock the potential of Instagram, WhatsApp, and Messenger with cutting-edge chat automation.
Instagram DMs
Answer every question, comment, and story reply 24/7. Automate replies and drive higher conversions on IG.
Facebook Messenger
Automate conversations to fuel more sales, generate leads, auto‑answer FAQs, and run marketing campaigns.
TikTok
Reply to every comment and DM automatically. Convert TikTok traffic into sales before they scroll past.
AI SUPPORT
Meet ALY~AI:
your ultimate support member
ThumbCrowd redefines customer support with seamless device integration and Aly AI at its core. Empower agents to work faster, respond smarter, and deliver personalized interactions.
AI Assistant
Instant, human-like support at scale. Resolve customer questions automatically across every channel, 24/7.
Learn more →Copilot for Reps
Copilot provides instant answers so your team can focus on what really matters: forging deeper relationships with customers.
Learn more →Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Learn more →Memories
Remember important context from past conversations for personalized support.
Learn more →Audio Transcripts
Quickly scan, search, and instantly reference voice messages with automatic time-stamped transcripts.
Learn more →Conversation Summaries
Copilot automatically summarizes conversations and audios, then intelligently suggests next steps for your team.
Learn more →Build agents grounded in your business reality
Instructions
Use natural language to define how agents respond and take action.
Tools
Equip agents with specialized, reusable capabilities for real work.
Guardrails
Set boundaries so agents operate safely and compliantly.
Knowledge
Connect agents securely to your sources of truth and data.
Get to know ThumbCrowd.
AI-powered customer experience management that delivers results.
Voice calls, right inside your inbox.
One customer, one place. Make and receive phone calls without leaving ThumbCrowd — every call automatically recorded and filed alongside your WhatsApp chats and emails, so your team always has the full picture.
Inbound calls
Pick up the moment a call rings through, from anywhere in the dashboard.
Outbound calls
Dial any contact in a single click, right from their conversation.
Call recording
Every call is captured and saved to the conversation for replay.
Mute controls
Mute yourself instantly without ever dropping the call.
Right in the browser
Calls run in your browser. No softphone, nothing to install.
Multiple calls
Two lines ringing at once? Stacked cards let agents take both.
Customers expect a real business — not missed calls or your personal voicemail
No more "can you explain that again?"
Every call is recorded and logged against the customer's history. When they call back, your team already knows the full story — so the conversation picks up where it left off, not from scratch.
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Design your conversations in minutes
With the Flow Editor’s visual canvas, you can drag and drop every step and set up your flows quickly. Your workflows are also flexible and can be changed instantly — just select a step and edit or replace it in the builder.
Turn every conversation into customer loyalty
Build exactly the journey your customers should experience. Drag, connect, and configure a rich set of actions to shape every path — then watch real contacts move through your workflow as it happens.
Flow Editor →
Followups
Re-engage customers automatically based on real behaviour. Flows use custom fields like last order date to your audience and send the right message at the right moment — no manual work needed.
Segments
Using a Split, you can test different messages or flows with different groups of contacts. You can then see which messages or flows perform better.
Audiences
Organize contacts into targeted audiences based on their behavior, interests, and engagement. Send more relevant campaigns to the people who matter most.
Businesses that turn support into growth.
63%
CSAT improvement when using Copilot for support teams.
24/7
AI agent coverage across all channels and languages.
3×
Faster response times with automated chat workflows.
