Talk to Sales

AI customer support platform
for retail & brands

The complete platform for enterprise brands to deliver efficient, high-quality support at scale—powered by AI agents that understand your business across every channel and language, 24/7.

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Trusted by many
companies of all sizes
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ThumbCrowd UI

Supercharge your sales with chat marketing

Unlock the potential of Instagram, WhatsApp, and Messenger with cutting-edge chat automation.

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WhatsApp

Use WhatsApp Automations to help customers discover products, resolve order information and deliver support—on autopilot.

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Instagram DMs

Answer every question, comment, and story reply 24/7. Automate replies and drive higher conversions on IG.

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Facebook Messenger

Automate conversations to fuel more sales, generate leads, auto‑answer FAQs, and run marketing campaigns.

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TikTok

Reply to every comment and DM automatically. Convert TikTok traffic into sales before they scroll past.

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AI SUPPORT

Meet ALY~AI:
your ultimate support member

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ThumbCrowd redefines customer support with seamless device integration and Aly AI at its core. Empower agents to work faster, respond smarter, and deliver personalized interactions.

AI Assistant

Instant, human-like support at scale. Resolve customer questions automatically across every channel, 24/7.

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Copilot for Reps

Copilot provides instant answers so your team can focus on what really matters: forging deeper relationships with customers.

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Smart FAQs

Identify knowledge gaps by surfacing common questions not yet in your help center.

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Memories

Remember important context from past conversations for personalized support.

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Audio Transcripts

Quickly scan, search, and instantly reference voice messages with automatic time-stamped transcripts.

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Conversation Summaries

Copilot automatically summarizes conversations and audios, then intelligently suggests next steps for your team.

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Build agents grounded in your business reality

Instructions for AI agents

Instructions

Use natural language to define how agents respond and take action.

Agent skills

Tools

Equip agents with specialized, reusable capabilities for real work.

Agent guardrails

Guardrails

Set boundaries so agents operate safely and compliantly.

Agent knowledge sources

Knowledge

Connect agents securely to your sources of truth and data.

Get to know ThumbCrowd.

AI-powered customer experience management that delivers results.

AI Agents

Instant, human-like support at scale

Copilot for Reps

AI assistant that handles the busy work

Conversation Workflows

Automate conversations across channels

CRM & Contacts

Complete view of every customer

Automations

Automate repetitive processes

Omnichannel

Every channel, unified in one place

Voice calls, right inside your inbox.

One customer, one place. Make and receive phone calls without leaving ThumbCrowd — every call automatically recorded and filed alongside your WhatsApp chats and emails, so your team always has the full picture.

Inbound calls

Pick up the moment a call rings through, from anywhere in the dashboard.

Pick up the moment a call rings through, from anywhere in the dashboard

Outbound calls

Dial any contact in a single click, right from their conversation.

Outbound calls

Call recording

Every call is captured and saved to the conversation for replay.

Recording calls

Mute controls

Mute yourself instantly without ever dropping the call.

Never miss a lead. Let AI answer when your team can't

Right in the browser

Calls run in your browser. No softphone, nothing to install.

Spot issues before they cost your business

Multiple calls

Two lines ringing at once? Stacked cards let agents take both.

Sync call and texts with your favorite tools

Customers expect a real business — not missed calls or your personal voicemail

No more "can you explain that again?"

Every call is recorded and logged against the customer's history. When they call back, your team already knows the full story — so the conversation picks up where it left off, not from scratch.

Call summaries and transcripts interface

Design your conversations in minutes

With the Flow Editor’s visual canvas, you can drag and drop every step and set up your flows quickly. Your workflows are also flexible and can be changed instantly — just select a step and edit or replace it in the builder.

Turn every conversation into customer loyalty

Build exactly the journey your customers should experience. Drag, connect, and configure a rich set of actions to shape every path — then watch real contacts move through your workflow as it happens.

Flow Editor →
AI customer support agent

Followups

Re-engage customers automatically based on real behaviour. Flows use custom fields like last order date to your audience and send the right message at the right moment — no manual work needed.

AI copilot for support reps

Segments

Using a Split, you can test different messages or flows with different groups of contacts. You can then see which messages or flows perform better.

Omnichannel inbox

Audiences

Organize contacts into targeted audiences based on their behavior, interests, and engagement. Send more relevant campaigns to the people who matter most.

Customer contact details

Businesses that turn support into growth.

63%

CSAT improvement when using Copilot for support teams.

24/7

AI agent coverage across all channels and languages.

3×

Faster response times with automated chat workflows.

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The complete AI-native platform that scales with your business.

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