Use WhatsApp Automations to help customers discover products, resolve order information and deliver support—on autopilot.
Customer support built
for the AI Agent era
The complete platform for enterprise brands to deliver efficient, high-quality support at scale—powered by AI agents that understand your business across every channel and language, 24/7.
Trusted by many
companies of all sizes
companies of all sizes
Supercharge your sales with chat marketing
Unlock the potential of Instagram, WhatsApp, and Messenger with cutting-edge chat automation.
Instagram DMs
Answer every question, comment, and story reply 24/7. Automate replies and drive higher conversions on IG.
Facebook Messenger
Automate conversations to fuel more sales, generate leads, auto‑answer FAQs, and run marketing campaigns.
TikTok
Reply to every comment and DM automatically. Convert TikTok traffic into sales before they scroll past.
Get to know ThumbCrowd.
AI-powered customer experience management that delivers results.
AI SUPPORT
Meet ALY~AI:
your ultimate support member
ThumbCrowd redefines customer support with seamless device integration and Aly AI at its core. Empower agents to work faster, respond smarter, and deliver personalized interactions.
AI Assistant
Instant, human-like support at scale. Resolve customer questions automatically across every channel, 24/7.
Learn more →Copilot for Reps
Copilot provides instant answers so your team can focus on what really matters: forging deeper relationships with customers.
Learn more →Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Learn more →Memories
Remember important context from past conversations for personalized support.
Learn more →Audio Transcripts
Quickly scan, search, and instantly reference voice messages with automatic time-stamped transcripts.
Learn more →Conversation Summaries
Copilot automatically summarizes conversations and audios, then intelligently suggests next steps for your team.
Learn more →Build agents grounded in your business reality
Instructions
Use natural language to define how agents respond and take action.
Tools
Equip agents with specialized, reusable capabilities for real work.
Guardrails
Set boundaries so agents operate safely and compliantly.
Knowledge
Connect agents securely to your sources of truth and data.
Flow Editor Design your conversations in minutes
With the Flow Editor’s visual canvas, you can drag and drop every step and set up your flows quickly. Your workflows are also flexible and can be changed instantly — just select a step and edit or replace it in the builder.
Turn every conversation into customer loyalty
Build exactly the journey your customers should experience. Drag, connect, and configure a rich set of actions to shape every path — then watch real contacts move through your workflow as it happens.
Flow Editor →
Followups
Re-engage customers automatically based on real behaviour. Flows use custom fields like last order date to your audience and send the right message at the right moment — no manual work needed.
Segments
Using a Split, you can test different messages or flows with different groups of contacts. You can then see which messages or flows perform better.
Audiences
Organize contacts into targeted audiences based on their behavior, interests, and engagement. Send more relevant campaigns to the people who matter most.
Businesses that turn support into growth.
63%
CSAT improvement when using Copilot for support teams.
24/7
AI agent coverage across all channels and languages.
3×
Faster response times with automated chat workflows.
Voice calls, right inside your inbox.
One customer, one place. Make and receive phone calls without leaving ThumbCrowd — every call automatically recorded and filed alongside your WhatsApp chats and emails, so your team always has the full picture.
Set up a business number in minutes
Get a number
Share one number and stay aligned with your team
Shared numbers
Route incoming calls the right person instantly
Call routing
Never miss a lead. Let AI answer when your team can't
ALY AI agent
Spot issues before they cost your business
Analytics
Sync call and texts with your favorite tools
Integrations
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Your all-in-one AI powered service platform
Unite your entire customer service experience—seamlessly combining CRM, ticketing, and AI into one powerful platform.
AI Agent Studio
Effortlessly build your own team of AI Agents, customized to your business needs—no developer required.
Learn More →
Integrations
Seamlessly connect all your tools, data, and processes with easy-to-use integrations.
Learn More →
Create effortlessly with AI
Supercharge your workflow with ThumbCrowd AI.
Conversation summaries and next steps
ThumbCrowd Copilot automatically summarizes conversations, audios, then intelligently suggests next steps.
Automatic audio message transcripts
Quickly scan, search, and instantly reference or find info with time-stamps.
"ThumbCrowd was truly my first assistant. The AI feature of transcribing calls, creating a summary and to-do list, is next-level amazing."Joannie Bates, Principal Agent
Compare ThumbCrowd with leading platforms
See why teams choose ThumbCrowd over Zendesk, Intercom Fin, Freshdesk, Ada, Gorgias, and other customer support tools.
Zendesk
The AI-native Zendesk alternative for brands and retailers
Intercom Fin
The Intercom Fin alternative with full inbox and WhatsApp automation
Freshdesk
The Freshdesk alternative with built-in AI and WhatsApp automation
Gorgias
The Gorgias alternative for AI-first omnichannel retail support
Ada
The Ada alternative with AI agents plus a full support desk
Kore.ai
The Kore.ai alternative for faster AI support deployment