Every conversation in one place
No more switching between tabs. Connect the channels your customers use and manage all conversations from a single, unified inbox.
Channels
Meet customers on every channel
Connect all your support channels—live chat, email, WhatsApp, social media, and more—into one unified inbox. Your team responds from one place, customers get help wherever they are.
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15-day free trial
Trusted by many
companies of all sizes
companies of all sizes
Omnichannel
Every conversation in one place
Connect the channels your customers use and manage all conversations from a single, unified inbox. No more switching between tabs.
Real-time engagement
Engage visitors instantly on live chat, reply to social DMs, and keep messaging conversations moving without delay.
Team collaboration
Email threads and chat messages become conversations your team can assign, tag, and resolve together.
Built to integrate
Connect WhatsApp, SMS, voice, API, and custom platforms so you can meet customers wherever they already are.
Supported channels
Connect every channel your customers use
Live chat, email, WhatsApp, Facebook, Instagram, and more—customers reach out wherever they prefer, and your team responds from one place.
Core features
Support customers on every channel
From live chat on your website to WhatsApp, email, and social media—give your team one workspace to manage every conversation.
Live Chat
Real-time conversations on your website
Add a customizable chat widget to your website. Engage visitors in real-time, answer questions, and convert them into customers.
- Customizable widget — match colors, position, and branding to your site
- Multilingual — supports 25+ languages out of the box
- Pre-chat forms — collect customer info before the conversation starts
- Typing indicators — see when visitors are typing in real-time
Email
Manage email like chat
Connect your support email addresses and handle them alongside your other channels. Email threads become conversations your team can collaborate on.
- Forward or connect — use email forwarding or direct IMAP/SMTP connection
- Threaded conversations — email replies stay grouped as conversations
- Rich formatting — send formatted emails with attachments
- Assign, tag, and resolve email alongside chat and social
support@company.com
Connected inbox
-
5m
Re: Order #12345 - Delivery update
Thank you for reaching out about...
-
12m
Billing inquiry - Invoice #789
I have a question about my recent...
WhatsApp Business
The world's most popular messaging app
Connect your WhatsApp Business account and reach customers on the platform they use every day. Send and receive messages, media, and build relationships at scale.
- Official API — connect via WhatsApp Business API or cloud API
- Rich media — send images, documents, and audio messages
- Message templates — use approved templates for outbound messages
- Contact sync — WhatsApp contacts sync to your CRM automatically
WhatsApp Business
MG
Hola! Necesito ayuda con mi pedido
10:32 AMHi Maria! I'd be happy to help. What's your order number?
10:33 AM
MG
Es #ORD-78432
10:34 AMFound it! Your order shipped yesterday and should arrive by Friday.
10:35 AM
Social Media
Facebook & Instagram in your inbox
Connect your Facebook Page and Instagram account. Receive and reply to Messenger DMs and Instagram messages without giving your team access to your social accounts.
- Messenger DMs — receive and reply to Facebook page messages
- Instagram DMs — manage Instagram direct messages
- No page access needed — agents don't need access to your social accounts
- Conversation labels — organize and filter social conversations
API Channel
Build custom integrations
Use the API channel to connect any platform or build custom use cases. Full API access gives you the flexibility to integrate with any third-party tools.
- REST API — full API access to create and manage conversations
- Webhooks — receive real-time events when messages arrive
- Custom platforms — build integrations for any messaging platform
- Extend your stack without rebuilding your support workflow
Send a message via API channel
POST /api/v1/accounts/1/conversations/42/messages
{
"content": "Your order has shipped!",
"message_type": "outgoing"
}
# Response
{
"id": 1248,
"content": "Your order has shipped!",
"status": "sent",
"created_at": 1706889600
}
Reply From Anywhere
Meet your team where they work
Your agents don't need to switch tools. Reply to customers directly from Slack, mobile apps, or the web dashboard.
- Slack — answer customer conversations directly from your workspace
- Mobile apps — stay connected on the go with native iOS and Android apps
- Web dashboard — full-featured app with keyboard shortcuts and bulk actions
- One inbox, every device — context travels with your team