ALY AI
Your AI-powered support copilot handles common questions, suggests replies, and helps customers 24/7.
Website Live Chat
Engage visitors in real-time on your website
Add a customizable chat widget to your website. Answer questions instantly, convert visitors into customers, and provide support without making them wait.
No credit card required
Trusted by many
companies of all sizes
companies of all sizes
Platform
Everything you need for real-time support
A fully-featured live chat widget that's easy to customize and embed on any website.
Customizable
Match your brand colors, position the widget, and customize every detail with a visual builder.
50+ Languages
Automatically display the widget in your visitor's language with full RTL support.
Pre-chat Forms
Collect name, email, and custom attributes before the conversation starts.
Core features
Real-time support that converts visitors
From AI assistance to rich media and help center deflection — everything you need to engage website visitors and deliver support without making them wait.
ALY AI
Your AI-powered support copilot
ALY AI works alongside your team to handle common questions, suggest replies, and help customers even when your team is busy.
- Instant responses — answers common questions immediately, 24/7
- Smart handoff — seamlessly transfers to your team when needed
- Reply suggestions — drafts replies for your team to review and send
- Knowledge-powered — learns from your help center to give accurate answers
ALY AI
AI Assistant
How do I upgrade my plan to the Business tier?
You can upgrade anytime from Settings → Billing → Change Plan. The Business tier includes priority support and advanced analytics. Would you like me to connect you with our team for a walkthrough?
Answered by ALY AI from your Help Center
Widget Customization
A live chat that fits your brand
Make the chat widget feel like a natural part of your website. Customize colors, position, and branding to match your style perfectly.
- Brand colors — match the widget to your brand's color palette
- Widget position — place the chat button on the left or right side
- 50+ languages — automatically display in your visitor's language
- Popout window — open chat in a separate window for distraction-free messaging
Pre-Chat Forms
Collect customer info before the chat
Gather important details like name, email, and custom attributes before the conversation starts. Route conversations to the right team with context.
- Custom fields — collect name, email, phone, or any custom attribute
- Required fields — ensure you get the information you need before starting
- Field mapping — automatically populate contact profiles with form data
- Custom instructions — add helpful text to guide visitors through the form
Before we start...
Real-Time Communication
Conversations that feel instant
Every millisecond counts in support. Real-time indicators keep both sides in sync, reduce wait anxiety, and make conversations feel natural.
- Typing indicators — know when to wait and when to respond
- Read receipts — confirm customers saw your message
- Live availability — show visitors when your team is online
- Collision detection — prevent duplicate replies from your team
Maria is typing...
Sarah is also viewing this conversation
Avoid duplicate replies
I've sent you the invoice. Let me know if you have questions!
2:34 PM · Seen by customer
Business Hours
Set expectations when you're away
Configure working hours for each inbox. Show custom messages when your team is offline and let customers know when to expect a response.
- Daily schedules — set different hours for each day of the week
- Timezone aware — configure hours in your local timezone
- Offline messages — collect messages when your team is away
- Per-inbox settings — different hours for different brands or teams
Business Hours
- Monday - Friday9:00 AM - 6:00 PM
- Saturday10:00 AM - 4:00 PM
- SundayClosed
We're currently offline. Leave a message and we'll get back to you tomorrow!
Rich Media
Share any type of content
Go beyond text. Share images, videos, audio files, documents, and more directly in your conversations.
- Images & videos — share screenshots, product photos, and walkthroughs
- Audio messages — voice notes for faster, more personal communication
- Documents — send invoices, contracts, and guides as attachments
- Drag and drop — simply drag files into the chat to share instantly
Images
PNG, JPG, GIF, WebP
Videos
MP4, WebM, MOV
Audio
MP3, WAV, OGG
Documents
PDF, DOC, XLS
Emojis
Full emoji support
Location
Share locations
Multi-Brand
Manage all your brands in one place
Create separate inboxes for each brand or website. Define different access levels, business hours, and settings for each inbox.
- Separate inboxes — dedicated inboxes for each brand or website
- Custom branding — different colors and settings per inbox
- Team access — control which agents can access each inbox
- Unified dashboard — manage all brands from a single account
- Acme Corp acme.com · 5 members Active
- Brand Two brandtwo.io · 3 members Active
- Starter App starterapp.co · 2 members Setup
CSAT
Measure what matters
Automatically collect customer feedback after conversations. Track satisfaction scores and identify areas for improvement.
- Automatic surveys — trigger satisfaction surveys after conversations end
- Emoji ratings — simple, visual feedback that customers actually complete
- Written feedback — optional text field for detailed comments
- Performance tracking — track satisfaction scores per team member
How was your experience?
Easy Integration
Add to any website in minutes
Just copy and paste a simple script tag. Works with any website, CMS, or web application.
- Single script tag — the widget appears automatically on your site
- SDK methods — open, close, set user data, and control the widget programmatically
- Webhooks & API — receive real-time events and integrate with your backend
Paste this before </body>
<script>
(function(d,t) {
var BASE_URL = "https://app.thumb-crowd.com";
// ...
})(document, "script");
</script>
Help Center Integration
Self-service right in the widget
Connect your knowledge base to the chat widget. Customers can search for answers before starting a conversation, reducing support volume.
- Embedded articles — search and read help articles without leaving the widget
- Suggested answers — ALY AI suggests relevant articles based on the query
- Deflect tickets — reduce support volume by helping customers help themselves
Integration
Works with any website or app
Embed in minutes with a script tag, or go deeper with SDK methods and webhooks for full programmatic control.
Simple Script
Add a single script tag to your website and the widget appears automatically.
SDK Methods
Control the widget programmatically. Open, close, set user data, and more.
Webhooks & API
Receive real-time events and integrate with your backend systems.