Unified Inbox
Manage all customer conversations in a single, unified inbox with full context in one place.
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Team Collaboration
One inbox for your entire team
Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.
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companies of all sizes
companies of all sizes
All Conversations
12 open
Team
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2m ago
Sarah Johnson
I need help with my subscription...
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15m ago
Mike Chen
Thanks for the quick response!
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1h ago
Emma Lopez
Can you help me integrate the API?
Platform
Everything your team needs to collaborate
A shared workspace where your team can work together to resolve customer queries efficiently.
Private Notes
Discuss customer queries internally with private notes and @mentions—customers never see them.
Learn more >Team Assignments
Assign conversations to the right agent manually or automatically with round-robin distribution.
Learn more >Labels & Tags
Organize and filter conversations with custom labels so your team stays focused on what matters.
Learn more >
Core features
Work together without leaving the conversation
Organize inboxes by team or channel, collaborate privately inside every thread, and respond faster with saved replies your whole team can use.
Multiple Inboxes
Organize by team, channel, or brand
Create separate inboxes for different teams, products, or channels. Each inbox can have its own agents, SLAs, and automation rules.
- Create unlimited inboxes for different teams or channels
- Assign agents to specific inboxes based on expertise
- Set different business hours for each inbox
- Configure separate auto-assignment rules per inbox
- Track performance metrics by inbox
Inboxes
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Active
Website Chat
5 agents · 24 open
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Email Support
3 agents · 12 open
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WhatsApp
2 agents · 8 open
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Instagram DMs
2 agents · 3 open
Private Notes
Collaborate without the customer seeing
Use private notes to communicate with your team inside any conversation. Mention teammates with @ to notify them and get help when you need it.
- Add internal notes that only your team can see
- Mention teammates with @ to get their attention
- Share context and handoff information easily
- Keep a record of all internal discussions
- Integrate with Slack to notify via private notes
Private note
@mike Can you check this customer's billing history?
Found it! They were charged twice. Refund initiated.
3 team members in this conversation
Canned Responses
Reply faster with saved responses
Create a library of pre-written responses for common questions. Insert them with a simple slash command and personalize before sending.
- Create reusable response templates
- Access with slash commands (/greeting, /refund, etc.)
- Use variables for personalization
- Respond to FAQs in seconds, not minutes
/refund
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/refund-process Explain refund timeline and process
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/refund-approved Confirm refund has been processed
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/refund-denied Explain why refund cannot be issued
Collaboration
Built for team collaboration
Everything your team needs to work together seamlessly.
Agent Assignment
Assign conversations to the right team member manually or automatically.
Teams
Create teams and assign conversations to the whole team for round-robin distribution.
Labels
Organize and filter conversations with custom labels and tags.
Typing Indicators
See when teammates are replying to prevent duplicate responses.
Conversation Status
Mark conversations as open, pending, snoozed, or resolved.
Activity Log
Track all actions taken on a conversation for full accountability.