Visual canvas
Drag, connect, and configure every step on an intuitive flow builder.
Flow Editor
Active
Design customer journeys on a visual canvas
Build WhatsApp, chat, and social automations without code. Drag steps onto a canvas, connect branches, simulate in real time, and deploy flows that run 24/7 across every channel.
No credit card required
Trusted by many
companies of all sizes
companies of all sizes
Order Status Flow
Start
Wait for reply
Platform
Automate conversations without developers
Your support and ops teams can build sophisticated journeys in minutes—not sprints. Change a step, re-route a branch, or launch a new flow the same day.
Omnichannel
Run the same logic across WhatsApp, Instagram, Messenger, and web chat.
Live simulation
Test flows with real contacts before you deploy to production.
No-code actions
Send messages, call webhooks, wait, split, and hand off to agents.
Core features
Every step your customers need, connected
From the first message to agent handoff, Flow Editor gives you a full toolkit to orchestrate support, sales, and post-purchase journeys.
Canvas
Drag-and-drop flow builder
Design flows visually on a canvas. Add steps, connect branches, and edit any node in place—no YAML, no scripts.
- Rich library of actions and conditions
- Reorder or replace steps instantly
- See the full journey at a glance
Start
Ask order #
Split
Eligible → refund
Handoff to agent
Channels
One flow, every channel
Build once and run across WhatsApp, Instagram, Messenger, SMS, and website live chat. Channel-specific templates stay compliant with each platform.
- WhatsApp Business API templates
- Instagram and Messenger DM flows
- Web widget and API triggers
Active on
- WhatsApp 4.2k runs
- Instagram 890 runs
- Live Chat 1.1k runs
- Email trigger 312 runs
Simulation
Test before you deploy
Run flows in a sandbox with test contacts. Step through each branch, inspect variables, and fix issues before customers see them.
- Step-by-step simulation mode
- Preview messages per channel
- Validate webhooks and API responses
Simulation — Order Status Flow
Step 3 of 6
Hi! Send your order number and I'll look up the status for you.
#ORD-48291
Calling Shopify webhook…
Handoff
Seamless agent takeover
When automation reaches its limit, hand conversations to your team with full context—messages, contact fields, and flow history intact.
- Route to teams or specific agents
- Preserve labels and custom attributes
- Agents pick up without asking customers to repeat
Bot resolved
Agent inbox
Context passed to agent
- Order #ORD-48291 · Shipped
- Label: shipping-inquiry
- Channel: WhatsApp
We replaced three separate bot tools with ThumbCrowd Flow Editor. Our ops team ships new WhatsApp journeys in an afternoon—order tracking, COD confirmation, returns—without waiting on engineering.
Use cases
Flows for every stage of the customer journey
Pre-built patterns for retail and support teams—or start from a blank canvas and customize every branch.
Order status
Let customers check shipping updates via WhatsApp or chat by connecting your store API.
Returns & refunds
Qualify return requests, collect order details, and route complex cases to agents.
COD confirmation
Confirm cash-on-delivery orders automatically and reduce failed deliveries.
Abandoned cart
Re-engage shoppers with timed follow-ups based on cart value and last activity.
Appointment reminders
Send reminders, collect confirmations, and reschedule without manual outreach.
Lead qualification
Ask qualifying questions, score leads, and assign hot prospects to sales instantly.
Shopify integration
Order webhooks connected
Live
- Order confirmation Active
- COD verification Active
- Shipping update Draft
Integrations
Connect your stack with webhooks and APIs
Call external systems from any step—Shopify, your OMS, CRM, or custom APIs. Pre-built Shopify flows for order confirmation and COD are ready to deploy.
- Call Webhook — POST/GET to any endpoint with response mapping
- Custom attributes — read and write contact fields inside flows
- Revision history — roll back to any published version
- REST hooks — trigger flows from external events
Building blocks
A full palette of flow actions
Mix and match nodes to build exactly the logic your business needs—from simple auto-replies to multi-branch journeys with API calls and AI assistance.
Send message
Reply with text, media, or templates
Wait for response
Pause until the contact replies or a timeout fires
Split by condition
Branch on labels, language, or custom fields
Call webhook
Fetch order data or update external systems
Assign to team
Route the conversation to the right inbox
Add label
Tag contacts for routing and reporting
Start another flow
Chain journeys for modular automation
Aly AI assist
Let AI draft replies inside the flow
