AI Assistant
Automate first-response conversations with AI that learns from your help center and FAQs.
The AI agent for customer support
ALY AI makes customer support smarter, faster, and more personal. Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language.
Trusted by many
companies of all sizes
companies of all sizes
What's the best serum for dry skin?
Our Hydra-Boost Vitamin C Serum is perfect for dry skin!
Ok, thank you!
Platform
AI that works alongside your team
Four powerful capabilities that transform how you deliver customer support.
Co-Pilot
Help agents draft, improve, and translate responses with AI-powered suggestions.
Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Memories
Remember important context from past conversations for personalized support.
AI Assistant
Automate customer conversations
ALY AI Assistant handles initial customer questions automatically. It learns from your help center, past conversations, and FAQs to provide accurate answers instantly.
- Learns from your help center, past chats, and FAQs
- Handles initial questions before transferring to agents
- Provides accurate, contextual responses instantly
- Seamlessly hands off to human agents when needed
How do I reset my password?
2:34 PMHi! I can help you reset your password. Go to Settings > Security > Change Password. You'll receive a verification email to confirm the change. Is there anything else I can help with?
Co-Pilot
Your agents' AI-powered sidekick
Co-Pilot helps agents respond faster with smart suggestions, instant access to past conversations, and quick lookups from your help center. Draft, improve, or translate responses in one click.
- Draft responses based on conversation context
- Improve existing drafts with one click
- Translate messages to any language instantly
- Access past conversations and help articles quickly
You
Can you draft a response for this refund request?
Co-Pilot
I understand you'd like a refund for your recent order. I've initiated the refund process, and you should see the amount credited to your account within 5–7 business days. Is there anything else I can help you with?
Smart FAQs
Identify knowledge gaps automatically
ALY AI spots common questions that aren't covered in your knowledge base. It surfaces these gaps so you can create new articles and improve self-service for everyone.
- Automatically identifies common unanswered questions
- Suggests new knowledge base articles to create
- Tracks which gaps have been addressed
- Reduces repeat questions over time
Suggested FAQs from conversations
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How can I reschedule a pickup for return? In case you are not available during pick up, our executives will reach out and attempt pickup three more times.
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How do I track the status of my return? You can track your return status in the 'My Orders' section of your account.
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What happens if my return is rejected? If your return doesn't meet our policy, it will be sent back to you.
Memories
Never forget important context
ALY AI remembers key details from every conversation. If a customer mentions an issue more than once, your team has the context to provide personalized, informed support.
- Automatically summarizes key conversation details
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalized support
Contact notes
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ALY AI wrote about 1 hour ago
Support agent canceled the customer's order as the estimated delivery is later than expected.
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ALY AI wrote about 36 hours ago
Customer placed an order 4 business days ago that has not been shipped yet. Support agent has expedited the issue.
Multilingual Support
Speak your customer's language
ALY AI helps agents respond to customers in their native language with smooth, natural translations.
Hello
Hola
Bonjour
Guten Tag
Olá
こんにちは
你好
مرحبا
നമസ്കാരം
Ask Co-Pilot
Query anything about your customers
Need to know if there were previous conversations with a customer? Want to find specific details from past interactions? Just ask Co-Pilot in natural language and get instant answers.
- Ask questions in natural language
- Search previous conversations instantly
- Find customer history and context
- Get answers without leaving the conversation
You
Did we discuss the enterprise pricing with this customer before?
Show steps 3
- Looking up contact details
- Searching past conversations
- Found 2 relevant conversations
ALY AI
Yes! On Jan 15, Sarah from your team shared the enterprise plan details. The customer asked about volume discounts for 50+ seats and was interested in the annual billing option.
