AI-powered search
Customers ask in their own words and get relevant articles instantly.
Help Center
Help center software for self-service support
Build a branded knowledge base where customers can find answers fast, reduce repetitive tickets, and give agents more time for complex conversations.
No credit card required
15-day free trial
Trusted by many
companies of all sizes
companies of all sizes
How do I set up my account?
- Getting started guide Step-by-step setup instructions Published · Updated 2 days ago
- Account settings overview Configure your workspace
- Connecting your email inbox Integrate your team's email accounts 1.2k views · 89% helpful
Portals
User Guide
API Docs
🇺🇸 English
Platform
More than just a knowledge base
Search that actually works, AI that suggests answers, and analytics that show what is missing. Built to reduce tickets, not just store articles.
Multilingual publishing
Create articles in any language with locale-specific URLs.
Simple editor
Write and format articles with images, videos, and code blocks.
Widget integration
Embed search directly in your chat widget for instant deflection.
Core features
Self-service that actually helps
Give customers fast answers while your team focuses on conversations that need a human touch.
Search
AI-powered search
Customers type questions in their own words and get relevant articles instantly. No exact keyword matching required.
- Natural language search across all articles
- Match scores show relevance at a glance
- Works out of the box with your existing content
-
Password Reset Guide Step-by-step instructions to reset your account password... 98% match
-
Account Security Settings Manage your security preferences and two-factor auth... 72% match
Localization
Publish in multiple languages
Create articles in any language. Each locale gets its own URL structure so customers find content in their language.
- Publish articles in as many languages as you need
- Locale-specific URLs for every translation
- Track draft and published status per language
Article translations
- English Published
- Spanish Published
- German Draft
- French Not started
Editor
Simple article editor
Write and format articles with a clean editor. Add images, videos, and code blocks without any technical knowledge.
- Rich text formatting for every article
- Embed images, videos, and code blocks
- Draft, preview, and publish workflow
Getting Started Guide
Welcome to our platform! This guide will help you get up and running quickly.
Step 1: Create your account
Click the sign up button and enter your details...
Widget
Embedded in your chat widget
Customers can search your knowledge base directly from the chat widget. They find answers without waiting for an agent.
- Search articles before starting a chat
- Popular articles surfaced automatically
- Seamless handoff to live support when needed
Super impressed with ThumbCrowd — The out of the box help center/docs is clean. I should publicly state — We love it. The experience is great!
Content Management
Write, organize, and publish with ease
A simple editor for your team to create and manage help articles without technical skills.
Rich text editor
Write articles with formatting, images, and embedded YouTube or Vimeo videos.
Categories & sections
Keep articles organized and easily accessible for your customers.
Draft & publish workflow
Save drafts, preview changes, and publish when ready.
Custom domain + SSL
Host on your own domain with auto-generated SSL certificates.
SEO metadata
Manage metadata for better search engine visibility and discoverability.
Full API support
Build custom integrations with our comprehensive API.
Multi-Portal
Multiple portals, one dashboard
Managing multiple brands or products? Create a dedicated help center portal for each and manage them all from one place.
- Each brand gets its own help center with unique branding
- Manage all portals from a single dashboard
- Restrict access to specific articles for selected users
Help Center Portals
3 active portals
- Main Product 42 articles
- Mobile App 28 articles
- Developer Docs 65 articles
