Website Live Chat
Customizable chat widget for your website
Features
Everything you need to deliver great customer experiences
From live chat and shared inbox to AI-powered automations and detailed analytics—ThumbCrowd gives your team all the tools to support customers at scale.
No credit card required
Trusted by many
companies of all sizes
companies of all sizes
Channels & Inbox
Every channel, one inbox
Connect all your support channels and manage conversations from a single, unified dashboard.
Connect support emails via IMAP/SMTP
Official WhatsApp Business API
Facebook Messenger
Manage Facebook page messages
Instagram DMs
Handle Instagram direct messages
TikTok
Manage TikTok direct messages
X (Twitter)
X DMs & mentions (coming soon)
Telegram
Manage Telegram conversations
LINE
LINE messaging support
SMS
SMS via Twilio and other providers
Voice
Phone calls inside your inbox
Shared Inbox
Collaborative team queues
Conversation Management
Tools to handle any conversation
Everything your team needs to collaborate, organize, and resolve customer conversations efficiently.
Labels
Organize conversations with tags
Private Notes
Internal team discussions
Teams
Create internal teams
Assignments
Auto-assign conversations to agents
Priority
Set conversation urgency levels
Read Receipts
Confirm message delivery
Collision Detection
Prevent duplicate replies
Conversation Filters
Advanced filtering options
AI & Automation
Work smarter with AI and automation
Let ALY AI and automation rules handle repetitive work so your team can focus on complex issues.
ALY AI
AI copilot for your team
Automation Rules
Trigger actions on conditions
Macros
One-click action sequences
Chatbots
Dialogflow, Rasa integration
SLA Management
Response time tracking
Business Hours
Set availability schedules
Auto-Assignment
Smart conversation routing
Agent Capacity
Prevent agent overload
Customer Data & CRM
Know your customers better
Unified customer profiles with complete conversation history, custom attributes, and segmentation.
Contact Profiles
Unified customer view
Contact Notes
Add notes to customers
Custom Attributes
Add custom fields
Contact Segments
Filter and group contacts
Conversation History
Complete interaction timeline
Pre-Chat Forms
Collect info before chat
CSV Import
Bulk import contacts
Contacts API
Sync with external systems
Reporting & Analytics
Measure what matters
Real-time dashboards and detailed reports to track performance across agents, teams, and channels.
Live View
Real-time support dashboard
Conversation Reports
Volume and resolution metrics
Agent Reports
Track agent performance
Team Reports
Team performance analytics
Inbox Reports
Insights per inbox
Label Reports
Analytics by label
CSAT Reports
Customer satisfaction scores
Export Reports
Download for analysis
Productivity
Work faster, resolve quicker
Keyboard shortcuts, canned responses, and bulk actions to maximize your team's efficiency.
Keyboard Shortcuts
Navigate with hotkeys
Command Bar
Quick-access commands
Canned Responses
Saved message templates
Bulk Actions
Update multiple at once
Customization & Self-Service
Make it yours
Customize every touchpoint and empower customers to find answers on their own.
Widget Customization
Brand colors and position
Knowledge Base
Self-service help center portal
50+ Languages
Multilingual support
Pre-Chat Forms
Custom intake forms
Campaigns
Proactive outbound messages
Custom Domain
Host on your domain
Email Templates
Branded email responses
RTL Support
Right-to-left languages
Integrations & API
Connect your stack
Native integrations and powerful APIs to connect ThumbCrowd with your existing tools.
Slack
Handle chats from Slack
Webhooks
Real-time event callbacks
REST API
Full API access
Dialogflow
Google NLP chatbots
Google Translate
Auto-translate messages
Linear
Create issues from chats
Dashboard Apps
Embed custom apps
Audio & Video Calls
Real-time calls inside chat
Security & Compliance
Enterprise-grade security
SOC 2 compliant with encryption, audit logs, and role-based access control.
SOC 2 Type II
Enterprise compliance
Data Encryption
At rest and in transit
Audit Logs
Track all account activity
Roles & Permissions
Custom access control
SSO / SAML
Single sign-on support
GDPR Compliance
Data privacy controls
Two-Factor Authentication
Secure account access for your team
