Voice calls, built into your support inbox
Make and take phone calls without ever leaving ThumbCrowd. Every call is recorded, logged, and filed beside your chats and emails, so nothing about the conversation slips away.
companies of all sizes
Olivia Carter
+1 (512) 555-0148
🇺🇸 Austin, US
From zero to first call in three steps
Connect a number, let calls find your team, and keep every detail in the conversation where it belongs.
Calls find an agent
Inbound calls ring whoever's free. Outbound? One click from any contact.
Learn more >Nothing slips away
The recording, duration, and caller details save themselves to the conversation.
Learn more >One timeline
Calls, chats, and emails on a single timeline — the whole story is one scroll away.
Learn more >Bring voice in on your terms
Run a classic phone line through Twilio, or let customers reach you on the WhatsApp number they already have saved.
Twilio Voice
Connect your Twilio number and work the phones from your browser. No desk phone, no second screen. • Inbound and outbound, straight from the browser • Calls recorded automatically and filed with the chat • Every caller's city and country, flagged on arrival • Mute and end calls without leaving the page
Learn more >WhatsApp Calling
Let customers tap call on WhatsApp and reach you right in the inbox. The voice connection runs inside the app and needs no phone line. • Customers dial the WhatsApp number they already use • Encrypted voice that runs inside the app • No carrier or phone line required • Recordings saved straight to the conversation
Learn more >A full phone desk, minus the phones
Everything support and sales need to run calls, built right into the inbox your team already lives in.
Inbound calls
Pick up the moment a call rings through, from anywhere in the dashboard.
- Answer from any conversation or contact view
- See caller details before you pick up
- Ring available agents in the browser
Outbound calls
Dial any contact in a single click, right from their conversation.
- One-click calling from any contact profile
- Start calls without leaving the thread
- Outbound calls log back to the same conversation
Call recording
Every call is captured and saved to the conversation for replay.
- Recordings saved automatically after every call
- Replay from the conversation timeline
- Duration and caller details logged with each recording
Mute controls
Mute yourself instantly without ever dropping the call.
- Mute and unmute with one click
- Stay on the call while you look something up
- End calls without leaving the page
Right in the browser
Calls run in your browser. No softphone, nothing to install.
- No desk phone or separate app required
- Works alongside your existing inbox workflow
- Agents answer where they already work
Multiple calls
Two lines ringing at once? Stacked cards let agents take both.
- Handle multiple ringing calls at once
- Stacked call cards keep queues visible
- Never miss a second line while you're on a call
It already works the way you do
Voice inherits the routing, notes, and reporting that run your inbox today. Nothing new to learn.
Assignment & routing
Send incoming calls to available agents with the rules that already run your inbox.
Private notes
Jot context during the call, saved to the contact for whoever picks up next.
Contact notes
Open a caller's history and notes before you say a word.
Labels
Tag calls so your queue stays sorted and easy to filter later.
Business hours
Set when you're open so calls reach agents who can actually answer.
Reporting
Calls are conversations, so they roll into the reports you already track.
We have been actively using ThumbCrowd Voice in our customer support operations, and the experience has been very positive. Calls are stable, audio quality is excellent, and communication with customers has been clear throughout. The feature is also very easy to use. It feels intuitive, fits naturally into our existing support workflow, and our team adapted to it quickly. It has already become a valuable tool for handling situations where direct customer interaction is needed.
